Inbox & enquiry triage
- Reads what came in overnight and sorts it by urgency
- Drafts the routine replies in your voice
- Flags the ones that genuinely need you
Custom agents
AI teammates that do real work
We build AI agents trained on how your business runs, triaging, quoting, researching and following up, with you in control.
What is an AI agent?
An AI agent is software that finishes a job rather than answering a question. You give it a goal, clear the inbox or prepare the quote, and it works through the steps using the same tools your team already uses.
In practice, work that used to wait for someone to find time arrives already drafted. You read it, change what you want and press send, instead of starting from a blank page every morning.
AiD Design builds and maintains these agents from Melbourne, for teams across Australia and the United States.
The jobs they run
Put an agent on the work that repeats
We start with one job that costs you real hours every week, and build an agent that owns it end to end.
Quoting & proposals
- Pulls the job details and applies your pricing rules
- Drafts the document ready for your sign-off
- Chases the quote that has gone quiet
Research & prep
- Briefs you on the prospect before the meeting
- Watches for supplier, competitor or market changes
- Turns a pile of sources into a page you can read
Follow-up & retention
- Nudges the client who went silent, at the right moment
- Asks for the review while the job is still fresh
- Keeps the pipeline warm without anyone remembering to
Reporting
- Writes the Monday summary of what actually happened
- Surfaces the number that moved and why it matters
- Sends it to you instead of waiting to be asked
Front desk
- Answers the questions your site gets asked all day
- Qualifies enquiries and books them straight in
- Trained on how your business really works, not generic answers
Control
You approve. It never goes rogue.
Every agent we build starts in draft-for-approval mode and earns autonomy one workflow at a time.
Draft first
- It prepares the work, you press send
- Nothing reaches a customer without your say-so
- Autonomy is granted deliberately, never assumed
Scoped access
- It can only touch the tools and data you grant it
- Credentials stay yours and can be revoked instantly
- No access creeping outwards over time
Visible and reversible
- A record of what it did, and why
- Anything it does can be undone
- Switch it off at any moment, without breaking anything else
Questions
Asked, answered
What can an agent actually do?
Real, multi-step jobs: inbox triage, quote preparation, research, follow-ups and reporting, using the tools your business already runs on.
Will it make mistakes?
Agents draft; humans approve. We build them to work in draft-for-approval mode so you see everything before it leaves the building, and they earn autonomy gradually.
Is my data safe?
Yes. Agents are scoped to the tools and data you grant them, and every action is visible and reversible.
Let’s put this to work.
One meeting. Bring the bottleneck; leave with a plan.
Get in touch