Trades & home services
Electricians, plumbers, cabinetmakers, builders
- Missed-call text-back, so no job is lost to voicemail
- Quotes that follow themselves up until they get an answer
- Job scheduling and reminders that cut no-shows
Automations
The repetitive work, removed
We connect the tools you already use so information moves itself, and the busywork that eats your week disappears.
What is business automation?
Business automation is handing the repetitive parts of your week to software: the double entry, the copy-paste between apps, the follow-up nobody remembered to send.
You get the hours back, and the things that used to slip stop slipping. Quotes go out the day the job is scoped, invoices raise themselves the moment work is done, and no enquiry sits unanswered overnight.
AiD Design works with businesses across Australia from our base in Melbourne, and with US clients through our MyLocalEverything partnership.
Industries
Built around how your industry works
The bottlenecks are never generic. These are the ones we see most, and what we build to clear them.
Professional services
Brokers, advisers, consultants
- Client onboarding and document collection without the chase
- Compliance and renewal reminders that never slip
- Enquiries triaged to the right person the minute they arrive
Health & aged care
Providers, clinics, community services
- Fast, warm first responses while families are still deciding
- Rostering and handover admin lifted out of spreadsheets
- Scheduled updates to families and carers
Retail & e-commerce
Online stores and stockists
- Abandoned-cart recovery that runs while you sleep
- Order and delivery updates customers never have to chase
- Review requests timed to the moment of delight
Education & training
Course providers, schools, RTOs
- Enrolment workflows from first enquiry to first lesson
- Reminders that keep attendance and completion up
- Results and certificates issued automatically
Government & not-for-profit
Agencies, councils, community orgs
- Form intake routed to the right team, every time
- Reporting assembled on a schedule, not by hand
- Stakeholder updates without the manual mail-merge
What we automate
Pick the problem. We'll build the system.
Every automation starts as a draft you approve, and earns its place by paying back the time it saves.
Missed calls & communications
- Text-back the second a call goes unanswered
- Appointment reminders that erase no-shows
- Alerts routed to whoever is actually on
Lead capture & follow-up
- Every enquiry answered in under a minute
- Form to CRM to first reply, in one chain
- Sequences that keep warming a lead until they book
Quoting & invoicing
- Quotes drafted from your own pricing rules
- Invoices raised the moment a job closes
- Payment chasing that recovers real revenue
Scheduling & bookings
- Self-serve booking synced to real availability
- Reschedules handled without a phone call
- Calendars, crews and customers kept in step
Reviews & reputation
- Review requests fired at the right post-job moment
- AI-drafted replies in your voice, you approve
- Early warning when a low rating lands
Documents & e-sign
- Contracts sent, signed and filed automatically
- Invoices and receipts read straight into your books
- Everything named, sorted and findable later
Reporting & dashboards
- The Monday-morning owner report, automatic
- Numbers that update themselves
- A nudge when something needs your eyes
AI agents & chat
- Website chat that qualifies and books, around the clock
- FAQ agents trained on how your business really works
- Draft-first: nothing goes out without your say-so
Data sync & integration
- Your tools finally talking to each other
- One source of truth instead of five conflicting ones
- No more re-typing the same job into three systems
Questions
Asked, answered
What can you automate?
Most repetitive, rules-based work: data entry, lead routing, reminders, follow-ups, reporting, and the hand-offs between the apps you already use.
Do I have to change the tools I use?
No. We connect what you already have rather than forcing a rip-and-replace.
Is it safe?
Yes. Automations are built to be visible and reversible: you can see what ran and switch anything off.
Let’s put this to work.
One meeting. Bring the bottleneck; leave with a plan.
Get in touch