Industries
Medical and dental
Patient Access & Recall Engine
Why this matters for medical and dental right now
Front desk is the busiest job in the practice and the one most often blamed for lost revenue. A cancellation at 8am is a hole in the day unless somebody has time to work the list, and usually nobody does.
AI handles the volume around the edges of care. It answers the questions about hours, insurance and preparation, fills the gap a cancellation leaves, and brings back the patient who is nine months overdue for a recall.
AiD Design is an AI and automation agency based in Melbourne. We build these systems for businesses across Australia, and for US businesses through our partnership with MyLocalEverything.
The automations
What we put to work
We rarely build all of these at once. We start with the one costing you the most, prove it, then add the next.
HIPAA-aware intake
Collects what the practice needs, handles protected information properly, and hands over cleanly to staff.
FAQ call deflection
Takes the hours, insurance, parking and preparation questions off the front desk entirely.
Scheduling requests and reminders
Books and confirms, then reminds at the interval that actually reduces no-shows.
Cancellation fill and recall reactivation
Works the waiting list the moment a slot opens, and brings back patients who are overdue.
Treatment follow-up
Checks in after the procedure, and escalates anything that sounds like it needs a clinician.
Our process
How a build actually runs
Six stages. You see something working long before the last one.
Discovery
We sit with how the work actually moves through your week. Who touches an enquiry, where it stalls, and what it costs you when it does.
Strategy
We pick the handful of jobs worth automating first, and say plainly which ones are not worth it yet. You get the reasoning, not just the recommendation.
Design
We map what each automation does, what it never does without you, and what the customer on the other end experiences.
Develop
We build it against your real systems and your real data, so you are reviewing the working thing rather than a description of it.
Implement
It goes live in draft-for-approval mode. Nothing reaches a customer until you have seen the shape of what it sends.
Accelerate
Once it has earned trust we widen its remit, tune what is underperforming and add the next job to the queue.
Questions
Asked, answered
Is this HIPAA compliant?
We build on HIPAA-eligible services and sign the agreements that go with them. Protected information is scoped tightly, logged, and never sent anywhere it should not be.
Can it give clinical advice?
No, and it is built to refuse. Anything clinical goes to a clinician, with the patient's message attached so nothing has to be repeated.
Get in touch
One call. Tell us which of these is costing you the most, and we will tell you whether it is worth building.
Get in touch