Industries
Restaurants
Reservations Capture & Reputation Engine
Why this matters for restaurants right now
The enquiries arrive when the room is fullest. Someone rings about a dietary requirement during service, a table of six does not show, and the review that went up on Sunday night is still sitting there unanswered on Wednesday.
None of that needs a person, and all of it costs you covers. AI is now good enough to take the booking, answer the question about the tasting menu, and ask for the review the same evening while the meal is still the best thing that happened that day.
AiD Design is an AI and automation agency based in Melbourne. We build these systems for businesses across Australia, and for US businesses through our partnership with MyLocalEverything.
The automations
What we put to work
We rarely build all of these at once. We start with the one costing you the most, prove it, then add the next.
Reservation and waitlist capture
Takes the booking from wherever it arrives, including the calls nobody could get to during service.
Guest FAQ assistant
Handles the dietary, parking, corkage and dress questions that interrupt a busy pass.
No-show and confirmation reminders
Confirms the table the day before, and releases it early when the answer is no.
Review generation and response
Asks the same night, and drafts a reply to what comes in so nothing sits unanswered.
Repeat-visit and occasion campaigns
Brings back the regulars, and remembers the anniversary they booked last year.
Our process
How a build actually runs
Six stages. You see something working long before the last one.
Discovery
We sit with how the work actually moves through your week. Who touches an enquiry, where it stalls, and what it costs you when it does.
Strategy
We pick the handful of jobs worth automating first, and say plainly which ones are not worth it yet. You get the reasoning, not just the recommendation.
Design
We map what each automation does, what it never does without you, and what the customer on the other end experiences.
Develop
We build it against your real systems and your real data, so you are reviewing the working thing rather than a description of it.
Implement
It goes live in draft-for-approval mode. Nothing reaches a customer until you have seen the shape of what it sends.
Accelerate
Once it has earned trust we widen its remit, tune what is underperforming and add the next job to the queue.
Questions
Asked, answered
Can it take a booking during service?
That is the point of it. It does not get busy, and anything it cannot resolve is passed to a person with everything already written down.
Will it reply to reviews without us seeing?
No. It drafts, you approve. A restaurant reply in the wrong tone does more damage than a slow one.
Get in touch
One call. Tell us which of these is costing you the most, and we will tell you whether it is worth building.
Get in touch