Industries
Restaurants
Reservation Capture & Reputation Engine
Why this matters for restaurants right now
The calls arrive when the room is fullest. Someone rings about a dietary requirement during service, nobody can get to the phone, and that table books somewhere else. Meanwhile the review that went up on Sunday night is still sitting there on Wednesday.
None of that needs a person and all of it costs you covers. AI now answers the phone when your team cannot, takes the booking, and asks for the review the same evening while the meal is still the best thing that happened that day.
AiD Design is an AI and automation agency based in Melbourne. We build these systems for businesses across Australia, and for US businesses through our partnership with MyLocalEverything.
The automations
What we put to work
We rarely build all of these at once. We start with the one costing you the most, prove it, then add the next.
AI phone host for missed-call text-back
Picks up what your team cannot during service, and texts back the caller within seconds rather than never.
Reservation, waitlist, and cancellation handling
Takes the booking, holds the waitlist and releases the table early when someone cancels.
Automated review requests after dining
Asks the same night, which is when people are most inclined to say something generous.
VIP and private-event escalation
Spots the regular and the function enquiry, and puts them straight in front of a person.
Off-season reactivation campaigns
Brings people back through the quiet months instead of waiting for the season to fix it.
Our process
How a build actually runs
Six stages. You see something working long before the last one.
Discovery
We sit with how the work actually moves through your week. Who touches an enquiry, where it stalls, and what it costs you when it does.
Strategy
We pick the handful of jobs worth automating first, and say plainly which ones are not worth it yet. You get the reasoning, not just the recommendation.
Design
We map what each automation does, what it never does without you, and what the customer on the other end experiences.
Develop
We build it against your real systems and your real data, so you are reviewing the working thing rather than a description of it.
Implement
It goes live in draft-for-approval mode. Nothing reaches a customer until you have seen the shape of what it sends.
Accelerate
Once it has earned trust we widen its remit, tune what is underperforming and add the next job to the queue.
Questions
Asked, answered
Can it take a booking during service?
That is the point of it. It does not get busy at 7pm, and anything it cannot resolve is passed to a person with everything already written down.
What happens to a missed call?
It gets a text back within seconds. Most people who ring a restaurant and get voicemail simply ring the next one, so this is usually the first thing worth fixing.
Let’s put this to work.
One call. Tell us which of these is costing you the most, and we’ll say straight out whether it is worth building.
Get in touch