Industries
Entertainment and attractions
Booking, Weather, and Retention Engine
Why this matters for entertainment and attractions right now
Your busiest hour for enquiries is usually the hour you have the fewest people free to answer them. And a single afternoon of bad weather can turn a full schedule into a morning of phone calls and refunds.
This is the sort of thing AI handles well, because the work is high volume and the rules are clear. It answers the same questions all day, and when the forecast turns it offers everyone a new slot before they think to ask for their money back.
AiD Design is an AI and automation agency based in Melbourne. We build these systems for businesses across Australia, and for US businesses through our partnership with MyLocalEverything.
The automations
What we put to work
We rarely build all of these at once. We start with the one costing you the most, prove it, then add the next.
Event/tour/slot inquiry capture
Catches the enquiry whether it arrives by form, phone or message, and gets it into one place.
AI FAQ deflection
Handles the questions about parking, age limits, duration and what to wear, so your team handles the bookings.
Booking reminders
Cuts the no-shows that quietly cost you a seat you could have sold twice.
Weather rebooking workflow
When the forecast turns, everyone affected gets offered a new slot instead of a refund form.
Reviews and repeat-visit campaigns
Asks for the review the same day, then brings them back with the thing they did not do first time.
Our process
How a build actually runs
Six stages. You see something working long before the last one.
Discovery
We sit with how the work actually moves through your week. Who touches an enquiry, where it stalls, and what it costs you when it does.
Strategy
We pick the handful of jobs worth automating first, and say plainly which ones are not worth it yet. You get the reasoning, not just the recommendation.
Design
We map what each automation does, what it never does without you, and what the customer on the other end experiences.
Develop
We build it against your real systems and your real data, so you are reviewing the working thing rather than a description of it.
Implement
It goes live in draft-for-approval mode. Nothing reaches a customer until you have seen the shape of what it sends.
Accelerate
Once it has earned trust we widen its remit, tune what is underperforming and add the next job to the queue.
Questions
Asked, answered
Can it handle a busy weekend on its own?
Volume is where it earns its keep. It does not get slower at 2pm on a Saturday, and anything outside its remit is handed to a person with the context attached.
What happens on a cancellation?
The rebooking workflow is usually the first thing we build, because it is the one that visibly saves money the week it goes live.
Get in touch
One call. Tell us which of these is costing you the most, and we will tell you whether it is worth building.
Get in touch