Industries
Spa and salon
Booking Recovery & Rebooking Engine
Why this matters for spa and salon right now
Your team is with clients all day, which is exactly when the phone rings. A missed call at 11am is usually a booking that went to the salon down the road, and a chair sitting empty at 3pm is money you cannot make back later.
Both of those are fixable now. AI answers when nobody can, texts back within seconds, and works the waiting list the moment a cancellation lands rather than an hour after the slot has passed.
AiD Design is an AI and automation agency based in Melbourne. We build these systems for businesses across Australia, and for US businesses through our partnership with MyLocalEverything.
The automations
What we put to work
We rarely build all of these at once. We start with the one costing you the most, prove it, then add the next.
AI receptionist with missed-call text-back
Answers when your team is on the floor, and texts back the caller before they ring anyone else.
Booking integration and cancellation fill
Offers the freed slot to the waiting list straight away, while it is still worth filling.
Pre-visit reminders and intake forms
Cuts no-shows and gets the paperwork done before they arrive rather than in the chair.
Review automations
Asks after the appointment, when they are looking in the mirror and pleased.
Lapsed and snowbird reactivation
Brings back the client who has quietly not rebooked in five months, and the one who only visits in season.
Our process
How a build actually runs
Six stages. You see something working long before the last one.
Discovery
We sit with how the work actually moves through your week. Who touches an enquiry, where it stalls, and what it costs you when it does.
Strategy
We pick the handful of jobs worth automating first, and say plainly which ones are not worth it yet. You get the reasoning, not just the recommendation.
Design
We map what each automation does, what it never does without you, and what the customer on the other end experiences.
Develop
We build it against your real systems and your real data, so you are reviewing the working thing rather than a description of it.
Implement
It goes live in draft-for-approval mode. Nothing reaches a customer until you have seen the shape of what it sends.
Accelerate
Once it has earned trust we widen its remit, tune what is underperforming and add the next job to the queue.
Questions
Asked, answered
We are too small for this. Are we?
Small is where a missed call hurts most, because there is nobody spare to catch it. The booking recovery piece alone usually pays for itself.
Will clients mind being texted?
A text back after a missed call is the message people are most glad to get. Everything else runs at a frequency you set.
Get in touch
One call. Tell us which of these is costing you the most, and we will tell you whether it is worth building.
Get in touch