Industries
Financial services
Compliant Client Concierge Intake System
Why this matters for financial services right now
In advice, the constraint is never enthusiasm. It is that every touchpoint has to be defensible, recorded and appropriate, which makes most teams slower to follow up than they would like to be.
So the useful application of AI here is not the clever bit. It is the boring, consistent bit: routing the enquiry correctly, chasing the document, and making sure the quarterly touchpoint actually happens on every client rather than the loud ones.
AiD Design is an AI and automation agency based in Melbourne. We build these systems for businesses across Australia, and for US businesses through our partnership with MyLocalEverything.
The automations
What we put to work
We rarely build all of these at once. We start with the one costing you the most, prove it, then add the next.
Compliance-safe inquiry routing
Gets the enquiry to the right adviser with a record of how it was handled and what was said.
Review-meeting scheduling and reminders
Books the annual review without the four emails it usually takes, and reminds both sides.
Document request workflow
Asks for the paperwork, chases what is missing, and stops asking once it arrives.
Quarterly client touchpoints
Makes sure every client hears from you on schedule, not only the ones who call.
Referral requests on milestones
Asks at the natural moment, when something has just gone well.
Our process
How a build actually runs
Six stages. You see something working long before the last one.
Discovery
We sit with how the work actually moves through your week. Who touches an enquiry, where it stalls, and what it costs you when it does.
Strategy
We pick the handful of jobs worth automating first, and say plainly which ones are not worth it yet. You get the reasoning, not just the recommendation.
Design
We map what each automation does, what it never does without you, and what the customer on the other end experiences.
Develop
We build it against your real systems and your real data, so you are reviewing the working thing rather than a description of it.
Implement
It goes live in draft-for-approval mode. Nothing reaches a customer until you have seen the shape of what it sends.
Accelerate
Once it has earned trust we widen its remit, tune what is underperforming and add the next job to the queue.
Questions
Asked, answered
How do you handle compliance?
Nothing goes to a client without an adviser approving it, every action is logged, and the system is scoped to the data you grant it. We build for the audit, not around it.
Will this touch client financial data?
Only what you explicitly grant, and access can be withdrawn instantly. Most of what we build works on scheduling and correspondence rather than portfolio data.
Get in touch
One call. Tell us which of these is costing you the most, and we will tell you whether it is worth building.
Get in touch