Industries
Accommodations
Guest Messaging & Direct Booking Engine
Why this matters for accommodations right now
Guests decide where to stay on their phone, usually late, usually comparing four tabs at once. The property that answers first tends to be the one that gets the booking, and the OTA sitting between you and that guest takes its cut either way.
AI has quietly become the difference between a property that captures direct bookings and one that pays commission on every head. It answers the same eleven questions at midnight, routes the towel request to the right person, and asks for the review while the guest is still glowing about the place.
AiD Design is an AI and automation agency based in Melbourne. We build these systems for businesses across Australia, and for US businesses through our partnership with MyLocalEverything.
The automations
What we put to work
We rarely build all of these at once. We start with the one costing you the most, prove it, then add the next.
Pre-arrival messaging
The confirmation, the directions, the parking situation and the check-in code, sent when they are useful rather than when someone remembers.
Guest FAQ assistant
Answers the questions your inbox gets forty times a week, in your voice, at any hour.
Direct-booking capture
Catches the guest who is comparing you against an OTA listing and gives them a reason to book with you instead.
In-stay request routing and upsells
Sends the request to whoever can actually do something about it, and offers the late checkout before they ask.
Reviews and return-stay campaigns
Asks for the review at the moment it is most likely to be written, then brings them back next season.
Our process
How a build actually runs
Six stages. You see something working long before the last one.
Discovery
We sit with how the work actually moves through your week. Who touches an enquiry, where it stalls, and what it costs you when it does.
Strategy
We pick the handful of jobs worth automating first, and say plainly which ones are not worth it yet. You get the reasoning, not just the recommendation.
Design
We map what each automation does, what it never does without you, and what the customer on the other end experiences.
Develop
We build it against your real systems and your real data, so you are reviewing the working thing rather than a description of it.
Implement
It goes live in draft-for-approval mode. Nothing reaches a customer until you have seen the shape of what it sends.
Accelerate
Once it has earned trust we widen its remit, tune what is underperforming and add the next job to the queue.
Questions
Asked, answered
Will guests know they are talking to AI?
They will get an answer in seconds at 1am, which is the part they care about. Anything the assistant is not confident about goes to a person instead of being guessed at.
Does this replace our property management system?
No. It sits on top of what you already run. Cloudbeds, Mews and your channel manager stay exactly where they are.
Get in touch
One call. Tell us which of these is costing you the most, and we will tell you whether it is worth building.
Get in touch