Industries
Home furnishings
White-Glove Consultation & Delivery Engine
Why this matters for home furnishings right now
A furniture sale is rarely one visit. Someone comes in, likes a sofa, goes away to measure the room, and then the thread goes quiet for six weeks. Meanwhile the quote sits in a folder and nobody is quite sure whose job it is to chase it.
That gap is where AI earns its money in this trade. It keeps the project warm between visits, tells the customer where their order actually is, and asks for the photograph and the review once the piece is in the room and looking right.
AiD Design is an AI and automation agency based in Melbourne. We build these systems for businesses across Australia, and for US businesses through our partnership with MyLocalEverything.
The automations
What we put to work
We rarely build all of these at once. We start with the one costing you the most, prove it, then add the next.
Design consultation booking
Turns interest into a booked appointment with a designer while the customer is still enthusiastic.
Project CRM with milestones
Tracks each job through measure, order, production and install, so nobody has to remember where it got to.
Pre-arrival and snowbird campaigns
Reaches the seasonal customer before they land, when they are planning the house rather than living in it.
Quote follow-up
Chases the quote that has gone quiet, at a sensible interval, without anyone finding it awkward.
Delivery SMS and post-install reviews
Tells them when the truck is coming, then asks for the review while the room still looks new.
Our process
How a build actually runs
Six stages. You see something working long before the last one.
Discovery
We sit with how the work actually moves through your week. Who touches an enquiry, where it stalls, and what it costs you when it does.
Strategy
We pick the handful of jobs worth automating first, and say plainly which ones are not worth it yet. You get the reasoning, not just the recommendation.
Design
We map what each automation does, what it never does without you, and what the customer on the other end experiences.
Develop
We build it against your real systems and your real data, so you are reviewing the working thing rather than a description of it.
Implement
It goes live in draft-for-approval mode. Nothing reaches a customer until you have seen the shape of what it sends.
Accelerate
Once it has earned trust we widen its remit, tune what is underperforming and add the next job to the queue.
Questions
Asked, answered
Our sales cycle is months long. Does automation suit that?
It suits it better than a short one. The longer the gap between visits, the more likely a warm lead goes cold simply because nobody had time to follow up.
Can it handle custom orders with long lead times?
Yes. The milestone tracking is built for exactly that, and the delivery updates are usually what customers say they valued most.
Get in touch
One call. Tell us which of these is costing you the most, and we will tell you whether it is worth building.
Get in touch